Professional summary
Customer-facing technical engineer and solutions architect specialising in API Management, cloud-native platforms and enterprise integration. At Tyk, I own post-sales technical success across EMEA, from architecture reviews and migrations to production troubleshooting, security and product escalation.
Professional experience
Customer Success Engineer
Greater London / Remote
Own the technical success of enterprise customers across EMEA, from architecture and implementation to production operations and platform evolution.
Ownership & technical focus
- High availability, hybrid and multi-data-centre architecture
- L2/L3 investigation across Kubernetes, gateways, networking and data systems
- OAuth 2.0, OIDC, JWT, mTLS and certificate authentication
- Upgrade planning, migration strategy and compatibility assessment
- Root-cause analysis and collaboration with Product and Engineering
- Technical workshops, architecture reviews and customer enablement
December 2021 – July 2025Tyk
Customer Solutions Architect
Greater London / Remote
Translated enterprise API, infrastructure and security requirements into deployable API Management architectures.
Ownership & technical focus
- Technical discovery and solution design
- Kubernetes, cloud and hybrid deployment patterns
- Customer onboarding, implementation and adoption
- API security and platform integration workshops
- Cross-functional delivery with Support, Product and Engineering
October 2021 – January 2022Tek Experts
Azure Developer Support Engineer Stage 3
Lagos State, Nigeria
Progressed from Stage 2 into escalation ownership and engineer enablement.
Ownership & technical focus
- Azure APIM, Resource Manager, Policy, Blueprint and Batch
- VNet, Azure AD and certificate integrations
- ARM templates and PowerShell automation
- Azure Lighthouse and Managed Applications
- Training and enabling Stage 2 engineers
September 2019 – October 2021Tek Experts
Azure Developer Support Engineer Stage 2
Lagos State, Nigeria
Investigated complex Microsoft Azure infrastructure and platform issues with direct customer incident ownership.
Ownership & technical focus
- Structured troubleshooting and root-cause analysis
- Cloud, networking and application dependencies
- Engineering escalation and customer communication
October 2018 – October 2019Klex Global Resources
Mobile and Web Developer
Lagos, Nigeria
Built mobile applications, REST APIs and web experiences.
Ownership & technical focus
- Flutter and native Android / Java
- JSON-based application integrations
- Google Play publication and web development
March 2016 – December 2016Logic Gate Ventures
Application and Software Developer
Minna, Nigeria
Developed web and desktop applications and simulation models.
Ownership & technical focus
- HTML, CSS, JavaScript and PHP / MySQL
- JavaFX / FXML and cPanel deployment
- AnyLogic simulation and model development
Selected projects
Ataimo Portfolio & Consultancy Platform
Designed, built and deployed this full-stack platform on Azure K3s, integrating federated identity, PostgreSQL-backed consultation bookings, engagement tracking, private chat, an owner mailbox and PWA notifications. Redpanda powers background events; Prometheus and Grafana provide live telemetry. Terraform, Ansible, Helm and GitHub Actions automate infrastructure and Docker Hub image delivery, with Envoy Gateway and cert-manager handling routing and TLS.
Explore the platform architecture · View the source repository
Technical expertise
01 API & Integration
Designing API platforms, guiding enterprise integrations and building migration tools that preserve developer access.
TykRESTGraphQLOpenAPIAPI GatewayDeveloper Portals
02 Cloud & Platform
Turning infrastructure requirements into deployable cloud, hybrid and Kubernetes architectures, then troubleshooting them in production.
KubernetesHelmDockerOpenShiftAzureAWSGCP
03 Identity & Security
Aligning API authentication, identity integrations and certificate management with enterprise security requirements.
OAuth 2.0OIDCJWTmTLSSAMLCertificate Authentication
04 Data & Observability
Tracing failures across distributed dependencies and helping teams understand platform behaviour through telemetry.
RedisPostgreSQLMongoDBKafkaOpenTelemetryPrometheus
Certifications
Microsoft credentials earned by Ataimo Edem. Open a credential to view its award details and skills measured.
Microsoft Certified
Azure Solutions Architect Expert
ExpertMicrosoft Certified
DevOps Engineer Expert
ExpertMicrosoft Certified
Azure Administrator Associate
AssociateMicrosoft Certified
Azure Fundamentals
Fundamentals
Education
Federal University of Technology Minna · Bachelor’s degree, Computer Engineering · 2012 – 2018
